Cancellation policy
Our stitch clubs are a commitment for a set number of months. Each club's page shows its monthly price, how many payments it has and the dates you'll be charged, and the same details appear at checkout before you join.
Cancellations and refunds
Club memberships can't be cancelled once you've joined, and club payments aren't refunded. Each kit is put together for its members, so we plan and order for every spot that's filled.
How payments work
- Your card is charged on the dates shown when you join, usually the 1st of each month.
- Your membership ends on its own after the last payment. There's nothing to cancel.
- If a payment doesn't go through, that month's kit is held until it's paid. We'll let you know so you can update your card.
Shipping and pickup
Shipping is charged with each monthly payment, or choose Pick up in store at checkout to collect your kit at the shop at no charge. The choice you make at checkout is for the whole club. If you choose pickup, you'll collect your kit at the shop every month and can't switch to shipping later.
Updating your details
To update your card or shipping address, sign in to your account on our website, or call the shop at 732-530-9092.
Damaged or wrong items
If a kit arrives damaged, or we sent the wrong item, contact us within 14 days of delivery and we'll make it right, as set out in our refund policy.
Questions before you join? Email threadstoowebsite@gmail.com, call 732-530-9092, or stop by the shop at 799 River Road, Fair Haven, NJ.